Introduction
Witzeal Technologies Canada Inc. ("the Company") having its registered office at 2313 Collingsbrook Court Pickering ON L1X 2W9 is committed to protecting the privacy of individuals who use its gaming services (“Users”). This Privacy Policy explains how the Company collects, uses, and discloses personal information, and outlines individuals' rights with respect to their personal information. The Company complies with applicable Canadian privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).
1. Collection of Personal Information
The Company collects personal information from Users who use its gaming services. Personal information is any information that can identify an individual, including name, address, email address, phone number, date of birth, and payment information. From the users the Company collects the following Personal Information name, email address and location (“Personal Information”).
The Company collects Personal Information directly from Users when they create an account, make a purchase, or contact customer support. The Company may also collect Personal Information from third-party sources, such as social media platforms and payment processors.
2. Use of Personal Information
The Company does not use Personal Information for any other purpose without the consent of the User or as otherwise permitted by law. If the Company wishes to use Personal Information for a purpose not described in this Privacy Policy, the Company will obtain individuals' consent before doing so.
The Company uses Personal Information for the following purposes:
The Company may use third-party tools and services to help manage and improve gaming services, such as analytics providers, ad networks, and customer support platforms. These third-party providers may have access to Personal Information, but they are contractually obligated to protect it and use it only for the purposes for which it was disclosed.
The Company may use automated decision-making or profiling techniques to analyze Personal Information and make decisions about individuals, such as to personalize game play or target advertising. Users have the right to object to automated decision-making or profiling that has legal or similarly significant effects on them.
3. Disclosure of Personal Information
The Company does not disclose Personal Information to any other third party without the consent of the User or as otherwise permitted by law. If the Company wishes to use Personal Information for a purpose not described in this Privacy Policy, the Company will obtain individuals' consent before doing so.
The Company may disclose Personal Information to third parties for the following purposes:
The Company may also share non-Personal Information, such as aggregate or anonymous data, with third parties for research or analytical purposes. This data cannot be used to identify Users and does not constitute Personal Information.
The Company may transfer Personal Information to service providers or business partners located in other countries, including India. When the Company transfers Personal Information to a service provider or business partner in another country, the Company takes steps to ensure that the Personal Information is protected in accordance with applicable privacy laws and regulations, such as by requiring the recipient to sign standard contractual clauses or by relying on other approved mechanisms for cross-border transfers.
4. Security of Personal Information
The Company takes reasonable steps to protect Personal Information against unauthorized access, disclosure, or misuse. The Company uses physical, technical, and administrative safeguards to protect Personal Information, including secure servers, encryption, and access controls.
The Company also limits access to Personal Information to those employees, contractors, and service providers who need access to perform their duties. The Company trains its employees and contractors on privacy and security practices and requires them to maintain the confidentiality of Personal Information.
Despite the Company's best efforts, no security measures are perfect or impenetrable, and the Company cannot guarantee the security of Personal Information against all possible risks.
5. Access to Personal Information
Users have the right to access and correct their Personal Information. Users may request access to their Personal Information by contacting the Company using the contact information provided herein.
The Company will respond to access requests within a reasonable time and in accordance with applicable privacy laws and regulations.
If an individual's Personal Information is inaccurate, incomplete, or outdated, they may request that the Company correct or update it. The Company will make the requested corrections or updates within a reasonable time and in accordance with applicable privacy laws and regulations.
In some cases, the Company may refuse an access request or correction request, such as if it would violate another individual's privacy rights, compromise an ongoing investigation or legal proceeding, or if the request is frivolous or vexatious.
6. Withdrawal of Consent
The Company takes the privacy rights of its users seriously and is committed to providing transparency and control over their Personal Information. By allowing Users to withdraw their consent and providing clear information about the implications of doing so, the Company strives to promote user trust and confidence in its privacy practices.
Users have the right to withdraw their consent for the collection, use, or disclosure of their Personal Information at any time. The Company provides a simple and accessible process for Users to withdraw their consent, which can be done by contacting the Company using the contact information provided in its privacy policy.
If a User chooses to withdraw their consent, the Company will comply with the request as soon as possible and within a reasonable time frame in accordance with applicable privacy laws and regulations. The Company will also inform the User of the implications of withdrawing their consent, such as the impact it may have on their ability to access certain products or services.
It's important to note that the Company may continue to use or disclose Personal Information without an individual's consent in certain circumstances, such as if required by law or to protect the Company's legal interests. However, the Company will always ensure that any use or disclosure of Personal Information without an individual's consent is lawful and justified under applicable privacy laws and regulations.
7. Cookies and Similar Technologies
Cookies are small data files that are stored on individuals' devices and allow the Company to recognize the device used, browser type, operating system, and IP address. Cookies and similar technologies also allow the Company to track usage patterns, deliver personalized content, and improve gaming services.
The Company uses the following types of cookies and similar technologies:
Users may opt out of targeted advertising by adjusting their browser settings or by using opt-out mechanisms provided by the Company's advertising partners.
8. Social Media Integration
The Company may integrate social media features into gaming services, such as the ability to share game progress and connect with friends. These features may collect Personal Information, such as name and profile information, and may be subject to the privacy policies of the social media platforms.
The Company may use the Personal Information collected through social media integration for the following purposes:
The Company requires all third-party service providers to comply with applicable privacy laws and regulations and to implement appropriate security measures to protect Personal Information.
9. Retention of Personal Information
The Company recognizes that Personal Information should only be kept for as long as necessary to fulfill the purposes for which it was collected. The Company will retain Personal Information only for as long as necessary to provide its gaming services, comply with applicable legal obligations, and protect its legal interests.
The retention period for Personal Information may vary depending on the nature of the information and the purpose for which it was collected. The Company will regularly review its retention practices to ensure that Personal Information is not kept for longer than necessary.
If Personal Information is no longer required for the purpose for which it was collected, the Company will take appropriate measures to securely dispose of it. Such measures may include deletion or permanent destruction of the information.
However, in certain circumstances, the Company may be required by law to retain Personal Information for a longer period of time, such as in response to a court order or government request. In such cases, the Company will ensure that appropriate measures are taken to protect the Personal Information during the retention period.
10. Children's Privacy
The Company is committed to protecting the privacy of children and does not knowingly collect Personal Information from Users under the age of 13. The Company's gaming services are not intended for use by children under the age of 13, and the Company does not knowingly allow such Users to use its services or provide any Personal Information.
If the Company becomes aware that it has collected Personal Information from a child under the age of 13, the Company will take immediate steps to delete the information from its systems. The Company encourages parents and legal guardians to monitor their children's use of the Internet and the Company's gaming services to ensure that children under the age of 13 do not use the services or provide Personal Information.
If a parent or legal guardian believes that their child has provided Personal Information to the Company without their consent, they should contact the Company using the contact information provided below. The Company will promptly take appropriate steps to delete the information from its systems and ensure that it is not used for any purpose.
11. Marketing Communication
The Company may use individuals' Personal Information, such as their name and email address, to send marketing communications about gaming services, promotions, and other offerings from the Company. The Company may also personalize these communications based on individuals' preferences and activity within gaming services.
If a User no longer wishes to receive marketing communications from the Company, they may opt out at any time by following the instructions provided in the communications or by contacting the Company using the contact information provided in section 15.
The Company may also share individuals' Personal Information with third-party marketing partners for the purpose of providing targeted advertising and promotions. These partners may include social media platforms, advertising networks, and analytics providers. The Company ensures that all such third-party partners comply with applicable privacy laws and regulations and maintain appropriate safeguards to protect individuals' Personal Information.
If a User has any questions or concerns about marketing communications or the sharing of Personal Information with third-party partners, they should contact the Company using the contact information provided in section 15.
12. Changes to the Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in its privacy practices or legal obligations. The Company will notify Users of any material changes to the Privacy Policy by posting the updated Privacy Policy on the Company's website or by other reasonable means.
Users should review this Privacy Policy periodically to stay informed about the Company's privacy practices.
13. Access to Personal Information
The Company recognizes individuals' rights to access and correct their Personal Information. Users have the right to access the Personal Information that the Company holds about them, and to request that any inaccurate or incomplete information be corrected.
To request access to their Personal Information, Users should contact the Company using the contact information mentioned herein. The Company may require Users to provide additional information to verify their identity before providing access to Personal Information.
Once an individual's identity is verified, the Company will provide the User with access to their Personal Information within a reasonable time and in accordance with applicable privacy laws and regulations. If the Personal Information is held in a format that is not easily accessible, the Company will provide the User with a copy of their Personal Information in a commonly used electronic format, unless the User requests otherwise.
If a User believes that their Personal Information is inaccurate or incomplete, they may request that it be corrected by contacting the Company using the contact information provided in section 12. The Company will take reasonable steps to correct the Personal Information as necessary and in accordance with applicable privacy laws and regulations.
In some cases, the Company may not be able to provide access to certain Personal Information, such as if doing so would reveal Personal Information about another individual, or if the Personal Information is subject to legal privilege. If the Company is unable to provide access to Personal Information, it will provide the User with the reasons for denial, in accordance with applicable privacy laws and regulations.
14. Security Measures
The Company takes reasonable measures to protect Personal Information against unauthorized access, disclosure, or misuse. The Company implements physical, technical, and administrative security measures to protect Personal Information, including:
Secure storage of Personal Information, with access restricted to authorized personnel
Use of encryption, firewalls, and other security technologies to protect Personal Information during transmission and storage.
Regular monitoring and testing of security systems to ensure they are operating effectively
Implementation of policies and procedures to ensure that employees and third-party service providers comply with applicable privacy laws and regulations and with the Company's privacy practices.
Despite these measures, no security system is perfect, and the Company cannot guarantee the absolute security of Personal Information. Users should take steps to protect their own Personal Information, such as choosing strong passwords, keeping login credentials confidential, and using up-to-date antivirus software.
15.Contact Information
Users who have questions or concerns about this Privacy Policy or the Company's privacy practices should contact the Company at:
support@bigsports.com
The Company will respond to all inquiries or complaints in a timely and appropriate manner.
16. Applicable Laws and Regulations
This Privacy Policy is governed by and construed in accordance with the laws of Canada and the province or territory in which the Company operates. This Privacy Policy is subject to applicable federal and provincial privacy laws and regulations, including but not limited to:
The Company is committed to complying with all applicable privacy laws and regulations and to implementing appropriate privacy and security measures to protect Personal Information. If Users believe that the Company has not complied with applicable privacy laws or regulations, they may file a complaint with the appropriate regulatory authority.
17. Interpretation
The headings and subheadings in this Privacy Policy are for convenience only and do not affect its interpretation. The use of the singular includes the plural and vice versa. References to "includes" or "including" mean "including without limitation."
This Privacy Policy is a statement of the Company's current privacy practices and is not intended to create any contractual or legal rights. The Company reserves the right to change this Privacy Policy at any time and without notice, subject to applicable privacy laws and regulations.
18. Account Deletion
We're sorry to see you go, but if you've made the decision to delete your account, we're here to help
Please follow the steps below to initiate the account deletion process:
Note: Account deletion is irreversible. Make sure to back up any important data before proceeding.
If you have any questions or need assistance, feel free to reach out to our support team at support@bigsports.com.
Last updated:19-June-2024